We guarantee your satisfaction when ordering our products in Quarts or smaller sizes (including all Small KITS) and 1 lb ND AGGREGATE™ for 60 days from the date that you receive your order. This guarantee is limited to one unit of each product. The purpose of this guarantee is to allow our customers at no cost including the cost of shipping/handling to test our products for suitability before ordering larger quantities. Testing our products on a small inconspicuous area will demonstrate its performance for your end use, and it will allow you to determine the exact spread rates of our sealers/finishes so that you will know how much product you need for your project. Contact us to complete our RETURN/REFUND FORM so that we may learn about your reasons for a return and properly credit your credit card when we authorize your request. Our form will be emailed to you. Provide an accurate email address. This Guarantee does not cover any of our products in gallon, or larges sizes; it covers only quart sizes and 1 lb bags of ND AGGREGATE™, and is limited to one unit per product. This Guarantee is valid only for shipments to the U.S.A. and Canada. We will refund the Shipping Costs in the amount of cost of Ground UPS, or Standard UPS when shipping to Canada.
**Product Performance Guarantee: 100% Money Back Guarantee Including Shipping Costs
Your purchase of any of our primers/sealers/finishes/coatings is warranted to perform according to our specifications when applied and maintained according to our directions for 5 years. This warranty does not cover: misuse, misapplication, poor maintenance, high gloss and regular wear. Your rights under this warranty are not transferable. Only the original buyer may file a claim with us under this warranty. If we determine the validity of a claim under this warranty, we will refund or replace the product(s) at your option less the time that the product(s) performed from the 5 year period. Example: If the product performed for 2.5 years, you could receive a refund of half the product cost, or replace the product at a credit of half of the List Price towards replacement.
Important Note: This warranty must be activated by registration within 7 days of completed application of SKID SAFE. Please fill up, and email, or mail to us the Warranty Registration Form with required attachements. This form is part of SKID SAFE Data Sheet and can be downloaded here: http://www.ndclean.com/directions Failure to register the SKID SAFE application within required time period voids the FIVE-YEAR WARRANTY.
Limitation Of Liability
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. The user assumes full responsibility and risk in testing this product for the particular application and for determination of proper disposal method of chemical residues and cleaning implements according to State and Federal regulations. In no event shall New Dimensions Solutions, LLC be liable for consequential or incidental damages exceeding the cost of this product.
We at New Dimensions Solutions, LLC take the issue of safeguarding your privacy online seriously and we have created this privacy statement in order to demonstrate our firm commitment to privacy. When you visit our website, we do not collect personally identifiable information about you, except when you specifically and knowingly provide it. We collect the e-mail address of those who place orders, communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used only for internal review and is then discarded. We do not sell, nor rent, nor share client's information with any source. It may be used to improve the content of our Web pages and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Shipping & Handling Options
UPS Ground is our regular method of shipping smaller orders unless otherwise specified. Large orders are shipped by the most economical common carrier. Freight costs will be added to the invoice. Orders are usually shipped the same, or the next business day. UPS does not pick up nor deliver on weekends. We process and ship all orders in the sequence we receive them. Please do not confuse the speed of delivery with the time needed to process your order. If you wish to make other shipping arrangements, or if you wish to place a large order, please contact us directly. Prices and terms are subject to change without notice.
Returns And Refund Policies:
There should be no reasons for any returns, because we offer our Product Performance Guarantee with its express purpose for you to test our products for suitability and to determine the exact spread rates of our sealers/finishes so that you will know exactly how much product you need for your project. Should you wish to return any of our products, you must contact us first and state your reasons. We review return requests on case by case basis. We will reject all return requests for products that were received by customers more than 30 days before the return request. If your return is approved we will issue an authorization code, and provide you with the return address. Any and all returns without our prior authorization will be refused. There are no exceptions to this policy. Authorized returns are limited to one single gallon and quart or smaller containers, and 1lb ND AGGREGATE™. No product return for more than a single gallon of product or larger sizes and quantities can be returned. No refund will be applied to your credit card in such instances. There is Restocking Fee (15% of product purchase price) for all refused and returned orders.
Failure of either party to insist at any time upon strict compliance with any provision herein or to seek remedy of any breach shall not constitute or be construed as a waiver of such provision or breach, or of any other rights or remedies.
Governing Law & Jurisdiction